Refund policy

Returns & Refunds

Because many of our products are handmade, small-batch, scented, or personal-use items, all sales are final unless an item arrives damaged, defective, or incorrect.

Fragrance products: Scent preference is highly personal. Wax melts, car diffusers, soaps, and other scented products cannot be returned or refunded because you do not care for the fragrance.

Books & curated items: Bad Date with a Book packages and other mystery or curated products are intentionally selected as a surprise and are not eligible for return based on title, genre, or personal preference.

Damaged or incorrect orders: If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photographs of the item and packaging when applicable. We will work with you to provide an appropriate replacement or refund.

Order cancellations: If you need to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled.

Approved refunds will be issued to the original payment method. Shipping charges are non-refundable except when the error was ours or the order arrived damaged.

Chrome Rose Traveling Mercantile reserves the right to address unusual circumstances on a case-by-case basis.